Our Response To COVID-19 (As Of 3/27/20)

Bluefish is taking daily action to continue your care while keeping both your family and our team safe. Despite the ever-changing information, one thing we can say for certain is that we’re here for you. If you’d like to speak with someone, you can call our office number Monday to Thursday from 8AM – noon to talk with one of us. With that said, there are some updates we’d like you to know about.

We will be operating on a limited in-office schedule:

  • We are still seeing urgent and emergent patients on a limited in-office schedule. We are operating in compliance with all federal and state regulations and standing in solidarity with healthcare workers. As such, per Governor Brown’s mandate, we will be closed to non-emergent care through June 15.
  • We are looking into telehealth options (remote video calls) and will be able to see patients using an online virtual system as early as Wednesday, April 1. This will be particularly helpful for orthodontic appointments, including progress checks, recalls and new patient evaluations. Click here for details about virtual appointments

If you do end up coming into the office for urgent or emergent treatment, you’ll notice a few changes to keep you healthy and safe.

While we have always used CDC and OSHA-mandated cleaning and disinfection protocols for all surfaces in our treatment area, we would like to take a few extra precautions to ensure the safety of our patients and our team members until the peak season of this virus has passed. We ask for your cooperation in the following ways:

If you answer “yes” to any of the following questions, we ask that you check in with your primary care provider.

We will be happy to reschedule your appointment to a later date. This will help reduce the risk of spreading illness.

  1. Have you or anyone you’re in close contact with traveled internationally or domestically in the last 14 days?
  2. Have you been in close contact with someone who has been diagnosed with, or is concerned they may have, COVID-19?
  3. Do you or anyone you’re in close contact with have a cough, fever or shortness of breath?

In-office changes:

  • Only one patient will be seen in office at a time.
  • To minimize potential exposure, we’re glad to care for your child unaccompanied and are asking that all family members, including parents, remain in their car. 
  • We will be asking that everyone who comes into the clinic washes their hands upon entry.
  • Stringent supplemental cleaning of both treatment and reception areas will happen after each appointment. 
  • Our patient sign-in tablets, countertops, pens, doors, restrooms, etc. will be disinfected after each use, and we will be removing all physical objects that could contribute to exposure. 
  • Our toothbrush stations will be closed until further notice.

Thank you so much for your understanding and effort in partnering with us to protect our parents, grandparents, and the most vulnerable members of our community.

With love and gratitude, 

Dr. Cate

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