Check out this amazing six page spread in the August 2016 issue of BendOr Magazine featuring the adventurous life of our very own Dr. John Frachella!
One of our wonderful front office team members, Shelby, recently experienced a terrible accident that resulted in serious dental trauma. Now healing and back at work, Shelby wanted to express her gratitude to the dental professionals who came to her aid and helped to keep her smile beautiful: Dr. Cate, Dr. Todd Schock, Dr. Julie Panchera and Dr. Daniel Bitner. Below is an open letter of thanks from Shelby.
I want to thank Dr. Cate for being my angel! She is amazing and I owe my beautiful smile and my real teeth to her. My trauma story started last Friday on February 12th. I got up in the middle of the night to go to the bathroom and tripped over our dog, Willy, a large golden retriever. I ended up face planting into a weight bench bar. My teeth and jaw were injured, I had two teeth avulsed completely and all my other front upper and bottom teeth were only hanging on due to my braces. I also broke my upper and lower facial alveolar ridge.
My fiancé, Marty, ran me to the emergency room at about 1 a.m., and they had no idea what to do. They did not have an oral surgeon on staff and wanted to send me to Portland. Marty had been on the phone with our office manager, Jill, who picked up on the first try. We woke Dr. Cate up around 4 a.m., and she was amazing. She said to meet at our Bluefish Bend office as soon as I was released from the ER.
I met her at our office and she immediately started to work on my teeth. If it wasn’t for her I probably wouldn’t have any front lower or upper teeth left. She had an extra assistant come in so they could work on me and take care of the other patients scheduled that day also. It was a time sensitive matter to get my teeth re-positioned and back into my mouth. A lot of my teeth were really loose so it was hard for Dr. Cate and dental assistant Crystal to take out my old wire and put in a new wire to hold my teeth in place. They did it though, and were so calm during the whole process. I never felt their nervousness or panic through the whole four hours they were working on me.
In the meantime, Dr. Cate had called Dr. Todd Schock, an oral surgeon who she wanted me to also see. He was amazing and accommodated my emergency trauma right away. Within two hours Dr. Cate and I were sitting in his waiting room waiting to be seen. His staff was so nice and welcoming. Dr. Cate and Dr. Schock then worked on me together for another four hours, using wires to fix my facial alveolar ridge (my upper facial pallet jaw bone). They were both amazing and did such incredible work.
I was off work for 10 days while healing at home. It was a painful process, but Dr. Cate called me almost everyday to check on me. Also I want to thank Dr. Julie Panchera who helped and worked with Dr. Cate on my orthodontics. She met me after hours on two occasions to work on me. She and Dr. Cate have been working together to make sure they get my teeth straight and my smile as beautiful as ever. She has been researching and helping Dr. Cate on our plan of action moving forward. She had to change my wire fast due to the trauma and not being able to move my teeth once they healed due to the fractures.
My first day back at work was this past Monday. I went to go see Dr. Bitner with Cascade Endodontics, and he was so calm and really nice, as was his staff. They all treated me so well, and I am forever grateful to him for completing two root canals on the teeth that were knocked out to save them!
Today is almost 2 weeks after my accident, and I am so grateful to have all my teeth and to be on my way to recovery. My smile is almost back to normal even though my teeth are still sore. Somehow these three specialists made my teeth look almost like before. These three doctors are my miracle workers. I would recommend these dentists to anyone! If you could see what my mouth looked like right after the accident compared to now you would be shocked. I would attached the picture of my trauma but it is too graphic to share.
These three doctors will forever be in my heart for taking the time that day to work on me and giving me their all. I know my trauma was horrible but they never once made me feel doubt that they would do everything possible to fix me.
I also want to thank the whole Bluefish Dental & Orthodontics staff. They are seriously like my family and I will never forget all the support they gave me. I want to thank everyone who helped work on me and support me during this rough time from the bottom of my heart. The girls at work brought me a ton of liquid and soft food, magazines to read, sent texts supporting me and uplifting me in every way they can. I will never forget all these people as I look in the mirror everyday and am thankful I have my teeth and can still smile.
Shelby, Patient Account Specialist at Bluefish Dental & Orthodontics
Bluefish Dental & Orthodontics was recognized as one of the top three Healthiest Employers of Oregon in 2014 for the 2-99 employee size category by the Portland Business Journal. Jill Crafton, office manager for Bluefish, accepted the award on behalf of the practice at the luncheon ceremony held Oct. 23, 2014, at the Sentinel Hotel in downtown Portland.
“It is so fitting that Jill was able to accept the award on behalf of Bluefish,” said Dr. Catherine Quas, owner of the practice. “Jill’s personal efforts toward her own wellness goals were actually what inspired us to create a wellness program for our team. We couldn’t be more proud of Jill and our entire team for coming together over the past year to have fun and encourage each on the path to wellness.”
The Healthiest Employers of Oregon award was created by the Portland Business Journal to recognize organizations that are committed to creating a healthy workplace. The rankings are determined by a detailed assessment tool developed by Indianapolis-based Healthiest Employers, LLC. The assessment is comprised of 76 scored questions from six key categories, including: Culture and leadership commitment; Foundational components; Strategic planning; Communications and marketing; Programming and interventions; and Reporting and analysis. The categories, proprietary scoring and benchmarking were formed with help from the academic, medical, wellness and business communities.
Bluefish ranked high in the scoring process primarily because of the BlueFit employee wellness program, which was launched in January of this year. The custom program features a variety of offerings including an all-expense paid opportunity to participate in the Personal Effectiveness Seminar at Wings Seminars in Eugene, OR, yoga sessions, financial wellness presentations and paddle board outings among other workshops and classes. Each month participants keep track of their activities to earn points. A random drawing determines the monthly wellness winner and the person selected can choose a cash reward, payroll contribution toward a wellness related item or activity or to have Bluefish make a donation to a charitable organization of their choice.
“One of the things that we have learned through the process of planning for and then implementing our wellness program is that every individual is unique,” said Bridget McGinn, marketing director and member of the BlueFit wellness committee. “Each member of our team has their own personal wellness goals and motivations. We try very hard to offer a variety of opportunities and incentives to help meet everyone’s interests and needs.”
The Bluefish team is committed to providing their patients with high-quality care and personalized service. To achieve this, they believe that it is important for each employee to be in a healthy state of mind, body and soul. The BlueFit wellness program was created to support this organizational value. One important outcome they have experienced since the wellness program was launched is that team members have experienced a greater sense of camaraderie.
“We are all very respectful of the fact that all of us are on our own journey, and everything is relative—what is extremely challenging for one person might not be a challenge at all for another team member,” said McGinn. “We’ve been gaining a greater sense of appreciation and respect for our differences.”
The top three award winners in each category were highlighted in an Oct. 24, 2014 special publication inserted into the weekly issue of the Portland Business Journal. Bluefish is featured on page nine of that publication. To view a pdf file of the article: PBJ Bluefish Article
To learn more about the selection process for the Healthiest Employers of Oregon awards, visit: healthiestemployers.com
To view the complete list of award winners, visit the event description (scroll down to see the award winner list) at: www.bizjournals.com/portland
To view selected images from the awards ceremony, visit: Scenes from Oregon’s Healthiest Employers and HR Summit
View Portland Business Journal article featuring Bluefish: “How 16 of Oregon’s healthiest employers keep their workers well”
View KTVZ/News Channel 21’s online coverage of our award: “Bend dental clinic makes healthiest employers list”